FAQs

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, @ sales@alertlightingco.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Our standard lead time typically varies depending on the size and complexity of the order. While many orders are fulfilled within 2-5 business days, LED Traffic Signs, larger, or more customized orders may take 1-2 weeks or longer. Please contact us for a more accurate estimate based on your specific order.

We ship to most regions worldwide, including the USA, Mexico, and Canada. Please contact sales@alertlighitngco.com to explore all shipping options. 

Yes, we offer same-day shipping for LED replacements, dock lights, loading dock caution signs, and other shelf items. Please note that LED signage, street lights, and communication kits are made to order, and their shipping times may vary depending on location.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We stand behind the quality of our products. If you are not satisfied with your purchase, please contact us within 30 days for a return or exchange. Please note that returns are subject to our return policy, which includes certain conditions and exclusions. Please review our return policy for full details.

We offer a wide range of LED lighting solutions, including solar-powered LED stop signs, pedestrian crossing signs, street lights, parking lot lights, warehouse safety lights, and more. Our products are designed to enhance safety and visibility in various environments.

Yes, all of our LED signs meet or exceed industry standards, including full compliance with the Manual on Uniform Traffic Control Devices (MUTCD). This ensures that our products deliver top-quality performance and reliability while adhering to national safety guidelines.

Yes, our LED street lights and parking lot lights can be customized to meet the specific needs of your location. Whether you need a certain brightness level, design, or energy-saving features, we can tailor our products to suit your requirements.

Our solar-powered LED lights use energy from the sun to charge during the day and illuminate at night. They are equipped with high-efficiency solar panels and batteries that store energy for use after dark, making them an eco-friendly and cost-effective solution for lighting.

Our LED lighting products typically have a lifespan of up to 10 to 12 years or more, depending on usage and environmental conditions. This long lifespan means lower maintenance costs and fewer replacements compared to traditional lighting.

You can purchase our products directly through our website or contact our sales team for assistance. We offer competitive pricing and can provide bulk order discounts for large projects. We also accept payments by check or ACH for approved accounts.

Yes, we offer installation services at select locations depending on the product. Please contact us to find out if installation is available in your area and for the specific products you are interested in.

You can reach our customer support team by phone at 800-956-8213 or by email at Sales@alertlightingco.com. We’re here to help with any questions or concerns you may have.